Complaints Procedure

Our Commitment

Best Risk Management and Financial Service Limited is committed to providing the highest standard of service. If you feel we have not met your expectations, we want to hear from you so we can put things right.

How to Make a Complaint

You can contact us by:

• Email: complaints@comparisonsite.co.uk
• Post: Complaints Department, Best Risk Management and Financial Service Limited, 4th Floor, Telecom House, 125-135 Preston Rd, Brighton and Hove, Brighton BN1 6AF

Our Complaints Process

We will acknowledge your complaint within 5 working days. We aim to resolve most complaints within 4 weeks and will provide our final response within 8 weeks of receiving your complaint.

What Information We Need

Please provide: your name and contact details, policy or reference number (if applicable), clear details of your complaint, what you would like us to do to resolve the matter, and any relevant documentation.

If You're Not Satisfied

If you are not satisfied with our final response, or if we have not provided a final response within 8 weeks, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS):

• Website: www.financial-ombudsman.org.uk
• Email: complaint.info@financial-ombudsman.org.uk
• Phone: 0800 023 4567 or 0300 123 9123
• Post: Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London E14 9SR

You must refer your complaint to the FOS within 6 months of our final response.

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation if we cannot meet our obligations. Further information is available at www.fscs.org.uk or by calling 0800 678 1100.